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What is a chargeback?

When a customer files a chargeback with their credit card issuer, it means they are disputing the charge and asking for a refund.


Chargeback Process

Oklahoma State University has partnered with Bluefin and Accertify to streamline the chargeback process for merchant departments.


When a chargeback is received, the department contact person will receive the notification via email.  The department contact will respond to the email with the requested supporting documents and detailed narrative. 


Please contact for training on this service or to update your department’s contact information.

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