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What is a chargeback?

When a customer files a chargeback with their credit card issuer, it means they are disputing the charge and asking for a refund.

 

Chargeback Process

Merchant departments will be granted access to an online portal through our acquiring bank, Business Track.  Within Business Track, they can access two applications: ClientLine Reporting and Dispute Manager.  Department users will be notified of disputes and respond to them through the online portal, Dispute Manager. Please contact merchantservices@okstate.edu for enrollment information and training.

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